ADVOCACY: We speak up for our clients. We also work to improve access to our services and the quality of care we provide. We seek guidance, inside and outside the company, when a situation could put the company or its clients at risk.

CLIENT AND EMPLOYEE SAFETY: Comfort Keepers recognizes that care in the community can bring risks for clients and employees. We take reasonable steps to check for risks and reduce them, while respecting clients’ wishes. We also take steps to support employee safety. Safety concerns for clients and employees will be reported and addressed in a supportive, not threatening, way. After we review the facts, Comfort Keepers may stop services if employee safety is at risk.

COMMITMENT TO QUALITY SERVICES: Comfort Keepers is committed to providing high-quality services that benefit our clients, within the resources available.

CONFIDENTIALITY: Client information is confidential. We keep client and health information private, in line with provincial privacy laws and PIPEDA. We tell clients and their legal representative (substitute decision-maker) about their rights. This includes the right to consent to sharing only the information needed with people and organizations involved in the client’s care.

CONFLICT OF INTEREST: No Comfort Keepers owner, employee, or subcontracted supplier will compromise services to our clients for the benefit of the organization or an individual.

DIGNITY: In all our interactions, Comfort Keepers will show respect for human dignity. We will be responsive and sensitive to differences among our clients, employees, and the community at large.

FAIR AND EQUITABLE ACCESS: Comfort Keepers believes that each person is entitled to a fair review of their needs. We provide services based solely on the client’s needs, regardless of income, age, gender, ethnicity, race, disability, or any other personal factor.

HEALTH AND WELL-BEING: Comfort Keepers will take a holistic approach to clients’ health care needs. We will recognize what matters to them in their community.

INFORMED CHOICE AND EMPOWERMENT: Comfort Keepers believes that people have the right to make decisions about their health. In most cases, people can make these decisions for themselves. We help clients make care plans and life choices that fit the client’s values, beliefs, and health care goals. We make sure clients understand their options and have the information they need. Following due process, if a client is found not capable of making these decisions, we will take direction from the client’s legal representative (substitute decision-maker).

RELATIONSHIPS AMONG COMMUNITY AGENCIES: A client’s care can be complex and may involve several groups. We respect each group’s role. We work together to support the client, even when there may be a competitive side to our relationship.