Frequently Asked Questions – Comfort Keepers Oshawa, Durham Region

Durham Region Home Care  |  November 5, 2025

1. What is Comfort Keepers Oshawa & Durham Region and which areas do you serve?

Comfort Keepers Oshawa, Durham Region is a locally-based in-home care agency dedicated to providing compassionate, professional senior care throughout the Durham Region.
Our service area includes Oshawa, Whitby, Bowmanville, Courtice and surrounding communities.

2. What kinds of home care services do you provide?

We offer an extensive range of in-home care services tailored to the needs and preferences of each individual.
These include:

• Companion care, light housekeeping (meal preparation, errands, transportation)
• Personal care: bathing, grooming, mobility, toileting
• Specialized care for Alzheimer’s & dementia, vision loss, end-of-life support
• 24-hour/live-in care arrangements when required
• Transportation to doctor’s appointments, pharmacy, grocery

3. How is the care plan created and is it personalised?

Absolutely. We begin with a free in-home consultation and assessment performed by a registered nurse to understand your loved one’s health status, lifestyle, preferences and goals.
From this assessment, we develop a custom “Plan of Care” describing what services will be provided, when, how often and by whom.
That plan is reviewed and adapted over time so it always meets evolving needs.

4. Who are the caregivers and how are they selected?

Our caregivers are selected through a careful process: screening, references, training, background checks, ensuring they meet our high standards of safety and professionalism.
We match the caregiver to the client based on compatibility of personality, skills and preferences for the best possible relationship.
And if a caregiver is unavailable (sickness, vacation), we have backup options so your loved one’s service continues seamlessly.

5. Can you provide care 24/7 or in a live-in situation?

Yes. We offer flexible service options ranging from short-term support visits to full 24-hour or live-in care depending on your needs and circumstances.

6. How much do these services cost and how do I pay?

Because each situation is unique, different needs, hours, types of care, costs vary. We encourage you to contact our Oshawa office at 365-297-0025 for a free consultation and custom quote.
We’ll walk you through available payment options and help clarify any questions about funding, insurance, or subsidies.

7. How does Comfort Keepers support nutrition, safety and overall well-being?

We follow the philosophy known as Interactive Caregiving™, focusing on four key pillars for seniors: Senior Mind, Senior Body, Senior Nutrition and Senior Safety.
Our Nourish Senior Life® Program specialises in promoting healthy eating, screening for malnutrition and educating to help seniors stay independent longer.

8. What if my loved one’s condition changes and we need to adjust the care plan?

Because our care plans are actively reviewed, we can adjust services anytime as your loved one’s condition evolves, whether that means increasing support (e.g., after a hospital stay) or scaling back when more independence returns.
Simply contact our office and we’ll collaborate to update the plan accordingly.

9. How do I get started with your services?

Here are your next steps:

1. Call us at 365-297-0025 to schedule a free in-home consultation.
2. We’ll conduct the assessment, identify needs and craft a personalised care plan.
3. Once you approve the plan, we match your loved one with the right caregiver and begin services.
4. You’ll have access to our Family Portal, where you can view the care plan, schedule, logs and communication online.

10. What makes Comfort Keepers Oshawa & Durham Region different from other home-care agencies?

• Locally operated in Oshawa with deep knowledge of the Durham Region and its senior-care community.
• Highly personalised care plans tailored to individual needs and preferences.
• Flexible scheduling including short-term, long-term and 24/7/live-in care options.
• Use of proven frameworks (Interactive Caregiving™, Nourish Senior Life®) to support mind, body, nutrition and safety.
• Online Family Portal for transparency and connection with loved ones’ care.
• A dedicated, screened and trained caregiver team committed to enhancing quality of life at home.

Need more help or want to talk about your situation?
Call us at 365-297-0025 and we’ll be happy to walk you through your options and how we can support you.

Address: 165 Ritson Rd S, Oshawa, ON L1H 5H4

Share This Post: