Tracy has extensive experience in home care, health, social work, management, and process improvements. Tracy has a Bachelor’s in Business and in Social Work, and is registered with the Alberta College of Social Workers, she also has a Diploma in Adult Psychology. Tracy worked at several multinational companies as a manager and process improvement expert before working at Alberta Health Services for 9 years as a Social Worker and Manager. Tracy has spent most of her time at Alberta Health Services in Home Care, both rural and urban, so she understands the ever-changing needs of home care and the importance of quality and consistency in care. Tracy showed exceptional customer service, consistency, and quality in her previous business and had 100% compliance in all areas of licensing and regulations in the 12 years she owned the Calgary based business. Tracy sold the business in 2018. Tracy’s passion has always been home care, seniors, and assisting clients with their needs and problems. Due to Tracy’s background, she has a wealth of knowledge about home care, seniors' health, dementia care, mental health, business management, resources, and connecting services to clients' needs

Mark is co-owner of Comfort Keepers Calgary and is responsible for the technical and financial side of the business, making sure staff get paid and the business keeps growing. Mark's background is in the trades and in finance. He is a licensed financial advisor and brings with him a wealth of accounting and financial experience. Mark has very strong customer service skills. His background in sales and service has made him adaptable and responsive to customer needs in an ever-changing environment. He understands that the clients are our lifeblood. Without happy customers and staff, we have no business. Tracy and Mark’s skills complement each other, with a proven track record of building high quality services. They will strive to enhance the Comfort Keepers customer experience.

Tracey has been with Comfort Keepers since 2006. She handles all after-hour concerns in a very effective and efficient way. The online scheduling and management system helps her to resolve after hour concerns. Tracey is a very important piece of the Comfort Keepers administrative staff and allows Comfort Keepers to provide full 24-hour service. Tracey was born and raised in Calgary. She has 3 dogs, 1 cat, and 1 lovebird! She hopes to add to her pets by getting a miniature Dachshund (her favourite dog). Tracey enjoys spending her time with her pets, 2 children, canning, baking, trying new recipes on the BBQ, gardening, sitting outside, and watching TV shows. She also enjoys going to the mountains, hot springs, hiking, feeding the birds, rabbits, squirrels, and deer (outside of her back door). Tracey has been in the healthcare field for 18 years, has her health care aide certificate, and is very interested in expanding her education by getting her Masters in Gerontology. Her compassion for older adults and seniors shows through her hard work and dedication to the job. She is passionate about advocating for her clients. Tracey was awarded the Canada-wide Comfort Keeper of the year Award for 2018. Tracey is a very inspiring person and caregiver! We are so happy to have her as a part of our team!