Susan Uno
Franchise Administrator
I began my career many years ago in the real estate development and investment sector as an executive/personal assistant working primarily in small entrepreneurial companies. After returning to Toronto in 2007 I focused my attention on being a caregiver for my Mom and when she passed away, I continued caring for my Dad who was much more independent. An opportunity arose working for Comfort Keepers in 2010 as Franchise Administrator, supporting the Canadian franchisees. My position has evolved over the past several years with my primary responsibilities now being accounts receivable, invoicing and payroll processing. It has been my pleasure working at Comfort Keepers and any contribution I can offer to ensure the smooth operation of our team is my primary objective.
Paola Medina
Senior Scheduler
Paola Medina joined the Comfort Keepers team as a Scheduling Coordinator in 2013. Paola is a highly organized and detail focused individual with a proven track record to accurately and effectively assign front line workers to Comfort Keepers clients across Canada. Paola understands the importance of establishing a relationship with a client and family members and is committed to putting their needs first. She is responsible for merging a client’s specific requests with the right caregiver’s skill set. Paola has a background in staffing, account management and recruitment.
Andrea Cerqueira
Scheduler
Andrea Cerqueira joined the Comfort Keepers team as a Scheduling Coordinator in 2019, with a background in staffing, management and recruitment. Andrea prides herself in being highly organized and detail oriented and has a proven track record of effectively assigning the right caregivers to Comfort Keepers clients across the GTA. Andrea understands the importance of establishing good relationships with clients and family members and is committed to putting their needs first and providing the best service possible to all her clients. She also understands the importance of establishing good relationships with all her caregivers as frontline workers are essential in our community.
Teddy
Official Office Dog
Teddy has been Susan Uno’s constant companion and fur baby for over 12 years. Several years ago she called Peter and Laurie in a panic asking if she could bring him to the office for a few days as while out for an evening stroll he was attacked by another dog. Although his injuries were not too serious it was traumatic and she didn’t want to leave him alone. That was over 5 years ago and he has become a permanent fixture in our office greeting everyone in his quiet friendly manner ever since.